Special Olympics Canada
Special Olympics Canada (SOC) is a national organization that fosters self-esteem and interpersonal skills in individuals with intellectual disabilities through year-round competitions.
Their Online Registration Portal, posed significant challenges due to its complexity, making registration and validation process time-consuming for both Athletes and Admin staff.
The app had a cluttered interface, making it difficult for users to navigate and find essential features. Users were facing issues with the onboarding process, which was affecting new user adoption rates. The app lacked personalization and customization options, making it less engaging and user-friendly.
The redesigned portal features an clean and organized layout, making it easier for users to register for events.
For admin users, the updated design meant that they could efficiently validate information
The improved Registration Portal resulted in 70% positive feedback
Understanding our users
Our registration portal would affect two types of users:
Athletes and families seeking to register for events
Admin Staff evaluating and verifying these registrations
Athlete Registration Flow
Administrative Staff Enrollment Validation
My team and I conducted interviews for both user types to better understand where we could improve.
Admin staff struggled to validate large volumes of users, as the current portal limited them to manually opening and closing individual sections, causing them to lose track of their progress
Athlete registrants and volunteers struggled with the sheer amount of registration fields and layout of the pages, causing them to avoid registration all together.
Registration methods also varied across SOC Chapters, with some using online systems and others relying on paper forms, each with different mandatory registration fields.
The Process
Minimum Viable Record
Improving Validation
Restructuring the Portal
Solution
Enhanced Validation
By restructuring layout to include a sticky navigation, we solve the issue of having a long single page list of fields. Staff can now keep track of their progress, move between sections and approve registrations at a faster rate
Improved Layout
Reorganized layout and visual layout for an easier viewing experience. Sections are now grouped into like-categories, allowing us to reduce the perceived bulk of content.